Services

Customer Service Speaker

About the speaker

"Derek Williams has become recognised as one of the UK's leading business gurus and an expert on customer service.

His own firm, Stephens & Co, has won 5 national awards for customer service and Derek is in demand across the country. He delivers seminars that are fast paced, lively and very interactive. In fact, Derek is happy to speak in what most people regard as 'the graveyard slot' - no one ever falls asleep when Derek is on stage.

Derek speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.

And it's more than just the theory of service. Derek demonstrates in practical ways how to combine service, marketing and change management; translating service into increased profits.

As well as working with many of the UK's top businesses, Derek has been a presenter, advisor and mystery shopper for BBC's Watchdog - Value for Money programme.

He is the creator of The WOW! Awards™ - a unique awards scheme recognising the good things that happen in business."

My Guarantee

My unique offer is that all, yes all, my work is fully guaranteed. If you don't feel I have met your expectations, I will refund your investment. This gives you total reassurance when booking me as a speaker, investing in one of my books, or booking my company's consultancy services.