Books and Audio CDs

3-Dimensional Care

This workbook, only available from us, reports on Derek Williams' investigations into what constitutes great service and how it can be brought to an organisation.

Learn more about '3-Dimensional Care', the workbook by Derek Williams that will help you bring WOW! to your business. Click here to order.

What is the book about?

Imagine you asked Derek Williams to spend a year looking at other businesses, reporting back the best ideas you can use in your company. The result would be this book: 3 Dimensional Care, a workbook for companies that want to increase profitability by making customers go 'WOW!™' at their customer service. The workbook provides a template for new ideas that can be deployed in any company and features inspiring stories from winners of The WOW! Awards™, the scheme that recognises only the best in UK customer service.

The book is divided into 13 chapters, and features example documents from leading businesses in different industries throughout.

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My unique offer is that all, yes all, my work is fully guaranteed. If you don't feel I have met your expectations, I will refund your investment. This gives you total reassurance when booking me as a speaker, investing in one of my books, or booking my company's consultancy services.