Books and Audio CDs

Truly Awesome Service

This exclusive audio book is a recording of Derek Williams delivering a presentation to an audience of 100 entrepreneurs, all keen to learn the best-kept secret in boosting business in today's economy.

The best kept secret

In this entertaining, unedited, no-holds-barred seminar in front of 100 entrepreneurs, Derek Williams explains why every single business in the UK needs raving fans. He also explains, in minute detail, exactly how you can (and must) turn your customers into raving fans by dazzling and delighting them with the best kept secret in the global economy today - truly awesome service.

About the speaker

Derek Williams is passionate about building extraordinary businesses. His own business, Stephens & Co, has been recognised in 13 major business awards, including five awards for customer service excellence since 1996. He is also the co-author of the book '101 ways to make more profits', which is on sale in six languages around the world.

My Guarantee

My unique offer is that all, yes all, my work is fully guaranteed. If you don't feel I have met your expectations, I will refund your investment. This gives you total reassurance when booking me as a speaker, investing in one of my books, or booking my company's consultancy services.